Last updated: August 2026

At CaseCraft, every custom phone case is made to order with care.

Returns

Due to the personalised nature of our products, we do not accept returns or exchanges for:

• Change of mind
• Incorrect phone model selected by the customer
• Incorrect image uploaded by the customer
• Minor colour variations between screen and print

Damaged or Incorrect Orders

If you receive:

• A damaged product
• The wrong phone model
• A printing error caused by us
• A defective product

Please contact us within 7 days of delivery.

Email: sales@casecraftaucom

Include:

• Order number
• Photos of the product
• Description of the issue

If approved, we will provide a replacement or refund.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days.